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Which of our products do you need help with?

Please enter the details of your request. A member of our support staff will respond as soon as possible. If you are experiencing a technical difficulties, please be as detailed as possible: What do you have to do for the problem to occur? How often does it occur? What are you expecting to happen when the problem occurs?

What version of our app or software are you using? You can find this information by pressing on 'About' in the main menu.

What device(s) are you using our product with (e.g. iPhone 5, iPad mid 2012, Lentovo T5000 laptop, Samsung Galaxy S4) Should you use a Bluetooth dongle, please specify which one you are using.

What operating system and version is running on the device you are using our product with? e.g. iOS 8, Windows 7, Android 4.2.2

Describe what you expected to see and describe what you actually saw

List the step by step process to reproduce the issue 1. Describe any set-up or pre-work e.g (Install PocketScan App) 2. Detail the exact steps taken to produce the problem 3. Number each step

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